Include the property or cleaning you're writing about if there is one, and screenshots help. If something looks stuck (a text that never arrived, a cleaning that isn't updating), say roughly when it happened and it'll be traceable.
Quick answers
My cleaner didn't get the text. Check they've opted in: they get one intro text when you add them and reply YES once. Their card in the app shows if the text couldn't be delivered.
My calendar isn't syncing. The Properties tab shows each calendar's last sync and any error. Re-copying the calendar link from your booking platform fixes most issues.
Billing and refunds. Subscriptions are billed through your App Store account. Manage or cancel in Settings → Apple Account → Subscriptions on your iPhone; refunds are handled by Apple at reportaproblem.apple.com. Use of the app is covered by our Terms and Apple's standard Terms of Use (EULA).
Deleting your account. In the app: Settings → Delete Account. Everything is removed within 30 days.
SMS opt-out. Cleaners can text STOP at any time to stop receiving coordination texts, or HELP for help.